How can you make sure that guests never wait for their rooms? Hotels worldwide have tried and failed in eliminating this aspect of hospitality. Optii Keeper lets your hotel achieve just that.

"Your room is not ready yet." Every day, hotels worldwide encounter situations where guests have to wait for their rooms on arrival, with obvious impacts on guest satisfaction and staff stress levels. The reasons vary and can range from length of stay to market mix to transport availability. Resorts and casinos are often adversely affected. A fast turnaround of guests means that a day's cleaning activity can be compressed into a 3-hour period. The result: Guests have to wait and cleaning quality drops in proportion to the room attendant stress levels.

This is not a new problem - in fact numerous generations of some of the smartest operational brains have attempted to find a permanent solution.  But within the constraints of the manual processes in housekeeping, only additional staffing has been found to effectively address the problem. Optii Keeper lifts these constraints.

Optii Keeper solves the problem using its dynamic scheduling and management processes. Only three days into using Optii Keeper, the newly opened Hard Rock Hotel at City of Dreams, the integrated urban entertainment resort developed by Melco Crown Entertainment Limited listed on the NASDAQ Global Select Market (NASDAQ: MPEL), reported that queues have virtually disappeared from the hotel.

"Being an integrated urban entertainment resort, our guests like arriving early and staying late with the expected consequences," says Mr. Michael French, Senior Vice President of Operations at City of Dreams. "We used to have up to 100 rooms not ready for arriving guests at 6pm. Once we started using Optii, this number was down to only 10 within 3 days."

"Optii Keeper introduces the transparency we need to manage our housekeeping workforce more effectively. We used to give the room attendants a sheet of paper and then hope for the best, whereas we now have the ability to coordinate their workflow, supervise and performance-manage them in real time," says Mr. French. "The benefits to the operation are immediate and substantial. What helps also is that the housekeeping department loves working with Optii."

"The feedback from Hard Rock Hotel at City of Dreams is consistent with experiences from other hotels using Optii Keeper - Optii's managed processes result in rooms coming back into clean inventory earlier," adds Soenke Weiss, CEO of Optii Solutions. "Beyond an overall reduction in labour requirements and quality improvements, this is a key aspect of Optii Keeper that directly impacts on the guests' arrival experience."