What are the most common uses for the software?
There are many uses and these will be different for each hotel, however here are a few samples from existing clients:
- Confirmations and re-confirmations. Automatically generate confirmations by email or SMS every ten
minutes to save time and avoid no-shows. Using the optional 'Verso' module that handles incoming
SMS, you can ask your guests to respond 'yes' to confirm, 'change'
to amend their booking or 'upgrade' to book from a standard room to a suite!
- Welcome email . Send a targeted email to guests arriving in x days and encourage advance bookings
of incremental services
- Thank you email or SMS after departure . Send to conference delegates to encourage a return
leisure stay, request for an online survey to be completed or simply invite those that booked via
the internet to book the next stay with you directly.

Again - these are only samples and you might have many further and better uses for your own hotel!

Our hotel is part of a large WAN or is behind a firewall - does this affect our ability to make good use of the software?
No. SLAP Messenger is based on the latest Microsoft. .NET platform and its infrastructure has been designed to work with corporate firewalls and Wide Area Networks (WAN).

How much work is involved with this? Does it take hours every day?
The purpose of the SLAP Messenger is to be completely automated and not interfere with your daily work day. You can create a message now and then set it to send every day until you stop it - weeks at a time if you want - without touching the computer. In the meantime you are creating regular, personalised communications withy your guests that impress and possibly even form a regular upselling opportunity

I like the option to send SMS messages - but isn't it very expensive?
Define expensive. Say you send 60 SMS Messages daily at a cost of 20c each = $12 per day. What does $12 buy you? To start off with, you might be eliminating a considerable percentage of your no-shows. If you use SLAP Messenger to send upsell messages to your guests, you can considerably increase turnover of your outlets and ancillary services, such as your spa, etc. By impressing your clients with the level of communication you might entice them to come back next time. Is $12 expensive when compared to your other marketing channels? You also have the option to prioritise your SMS sending. If you have a similar message and a recipient for you who you have both an email address and a mobile phone number recorded, you can select to prioritise email over SMS or vice versa.

What do you mean by 'Instant Service Messages'?
'SLAP Messenger Pronto' is an optional component that is installed on computers in various departments: Concierge, Front Office, Housekeeping or more. Picking from a list of guests, you can send individual SMS messages to advise guests that their room is ready, a message or parcel has arrived or your concierge managed to get those last-minute tickets for the symphony tonight. All messages are logged in case they need to be referenced later.

You say I can create a new revenue stream with this - how?
By promoting your facilities to you guests before, during and after your stay, you can eg. Sell touring or internal services before arrival or encourage advance dinner bookings. You can SMS your busy corporate guests with an offer of a Stella on ice during the day or simply thank your guests and invite them back after their stay. The content of the message is entirely up to you.

What is the process in obtaining the software?
The SLAP Messenger software is available on a subscription basis without upfront capital expense. It can be downloaded from the internet and will be remotely activated by SLAP Systems, hence no on-site visit is required by a SLAP representative. TRaining is conducted by means of a web conference.

What PMS Systems can the SLAP Messenger work with?
SLAP Messenger integrates with
- Fidelio V6.x and V7.x
- Micros-Fidelio Opera V3
- epitome
Interfaces to other PMS Systems can be arranged on request.