Optii Solutions - Operational Benefits, operating costs, cleaning quality and consistency

Optii Solutions is passionate about housekeeping. Working alongside and amongst the hotel industry, we set out to streamline housekeeping worldwide and provide a valuable support tool to housekeeping managers. A solution that provides real tangible benefits to service, quality and the hotel's bottomline.

The result is a truly unique housekeeping solution. One that unites the department to enhance the guest experience while increasing net profits and reducing stress levels. We achieve this by:

		enabling improved quality management
		enabling labour savings through working smarter, not harder
		solving everyday operational challenges

WHY OPTII KEEPER WILL HELP YOU AND YOUR HOTEL

When you start using Optii Keeper, you are drawing on the functionality of a solution that has been designed in consultation with numerous experienced Executive Housekeepers from various global hotel chains. You will not only receive the systems, technology and support services necessary for your hotel to streamline its room cleaning operation - Optii Solutions will assign a coordinator to your hotel to support you through the start-up process and provide advice when you need it.

Optii Keeper will propel your hotel to best practice in the industry in 4 key areas: Productivity, Consistency of Cleaning Quality, Operational imrpovements and Training,

PRODUCTIVITY

Housekeeping managers all over the world understand the challenges in managing, and improving, productivity of room attendants. Optii Keeper provides a new approach to managing the cleaning workforce through:

		One-touch optimisation. The daily cleaning allocations and room assignments are automatically created within 10 seconds. Fully optimised for lowest cost, turnaround of vacant-inspected rooms and with consideration for guest arrival and departure times
		Effective supervision. A central dashboard provides a real-time overview of cleaning progress and whereabouts of every room attendant for effective supervision
		Accurate Rostering. Optii Keeper intelligently forecasts exact manhour requirements for a future date, based on the nature of guests in-house on that day. Leave expensive over- or understaffing behind you
		Training. Effective training results in more competent room attendants that clean better, faster
		Targets. Optii Keeper provides your cleaning and supervisory team with tangible targets to work towards

CONSISTENCY OF CLEANING QUALITY

Whether your hotel is a remote resort property with seasonal staff or a well established CBD tower with a solid team, ensuring that your impeccable standards are implemented is a considerable challenge. The hand-held PDAs provide your supervisors with the tools they require to manage the quality of cleaning and assisting room attendants in achieving the best possible result. Consistently.

		Periodical and preventive cleaning. Optii Keeper proactively manages all cleaning tasks that are not done every day. From linen changes to A/C dusting and checking the time on alam clocks - Optii Keeper will make sure that every job is done when due. Without manual intervention and planning.
		Room audits. Inspections are performed depending on each maid's skill level. Inspectors can see when the rooms are due and perform inspections on their PDAs - opening the door for detailed performance management
		Training. Effective training results in more competent room attendants that clean better, faster
		No rushing. Optii Keeper knows when a room needs longer than usual to clean and allocates the right amount of time from the start. Your room attendant can give the room the appropriate attention without having to rush

Optii Keeper introduces a quality management ability for room attendants and inspectors alike, which are unmatched in the hotel industry, while improving on efficiency of the inspection process - catering for all skill levels from trainees to self checkers.

OPERATIONAL IMPROVEMENTS

We asked Executive Housekeepers around the world: 'What are the daily operational issues you would like to see fixed?' And then we did something about it:

		Rooms come back quicker. Because Optii Keeper dynamically optimises the cleaning AND inspection processes, inspected rooms come back clean quicker for arriving guests.
		Front Office Communication Part I. Optii Keeper continually monitors your PMS and knows when 506 requested a room move or 1307 checked out a day early. No need to wait for a phone call - Optii Keeper acts on the change automatically and updates the room attendants schedule on their PDA. Without manual intervention.
		Front Office Communication Part II. When a guest arrives when the allocated room is still dirty, there is no need to pick up the phone to housekeeping. The Front Office dashboard provides a real-time overview of the day's activities: Reception can see when the room will be ready and deal proactively with the situation. Without taking the eye off the guest.
		Housekeeping Communication. Optii Keeper handles 95% of changes automatically, so there is no need to find maids to change the boards. For those occasions where you need to contact them anyway - send them a message without leaving the office
		Load Balancing. Room attendants love the fact that they receive a fair share of work every day. The credit system allocated them equal rooms every day, sometimes all conference rooms, other times all family rooms - resulting in extremely stressful days, while other days are easy. Now they get an even share, based on the guest's habits.
		Linen and Amenities tracking. Room attendants specify how much linen was replaced and amenities restocked in each room. Making your stocktake a breeze.

Overall, Optii Keeper eliminates 95% of cases where staff have to pick up a phone or supervisors need to travel across floors to find a room attendant, resulting in considerable productivity improvements in itself.

TRAINING

Hotels are traditionally very good at conducting training with employees, yet the challenge is what is the most appropriate area to train our room attendants in? Are we guided by guest complaints? Or do we go by our supervisors (subjective) observations? Optii Keeper provides extensive analysis of training requirements, allowing you to provide a truly relevant training programme that results in consistently clean rooms and efficient maids.

Quality is improved and staff are better trained because:

		Detailed training needs analysis. Optii Keeper provides you with the ability to analyse each room attendants detailed performance in terms of quality and speed. Key Performance Indicators enable you to benchmark your staff and carefully train each individual to optimum performance.
		Performance coaching. View your staff's performance over time and use it for incentives or effective performance coaching.
		PDA is a training tool. You can provide detailed cleaning standards and procedures on the PDAs to enable faster on-boarding of new employees, eg. provide photos of bathroom amenity arrangement or pillow placement.

GREEN

Did we mention that Optii Keeper looks after the rainforests too? Because none of your staff carries a clipboard with paper - no tasksheets, no inspection checklists - Optii Keeper's online nature will turn your office into a paperless one!

Watch the case study video »

Optii hotel housekeeping PDA sample screen