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Benefits |
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Open up revenue
streams
Communicate with guests before, during and
after their stay to boost additional sales
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Eliminate
no-shows
Automated reconfirmations eliminate no-shows
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Improve customer
service
Personally communicate services and relevant
content to specific guests
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Effortless
Send emails and/or SMS messages to defined
groups of guests, directly from the bookings
system without manual interference
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Increase direct
bookings
Follow up after departure to encourage
return bookings on your own website
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Two-way
communication
Guests can respond to your SMS messages to
trigger restaurant & spa bookings, confirm
bookings, book upgrades, etc
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Instant service
messages
Provide 'Virtual Concierge'-style services
by sending individual SMS messages from
reception, concierge, housekeeping, etc.
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Product brochure |
Click to download and circulate |
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Welcome to Optii Messenger - automated pre- and
post-stay marketing software that allows you to
communicate via email and/or SMS with your guests
before, during and after their stay providing an
unparalleled level of service - and up selling
opportunities. |
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Optii Messenger propels your
already high level of service to a new level.
This fully automated solution
allows you to:
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Contact your guests with
personalised messages and set-and-forget
simplicity
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Integration with popular
booking systems (PMS) - no database management
required
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Filter message recipients by
market, ratecode, roomtype, channels and country
codes and more
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Finetune your messages for
maximum effect & ROI by viewing detailed
statistics on open rates, click-throughs, right
down to the guest name
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Take automated action on
responses by email or SMS, such as
reconfirmations, upgrades, spa bookings, etc
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Send instant service SMS:
Advise guests of messages and deliveries,
cleaned rooms, etc
The cost of acquiring a new
guest is 8 times higher than retaining an existing
one. Is your marketing strategy focused on
retention?
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"We are very focused on
customer service and Optii Messenger helps us deliver
superior experiences to guests. The beauty of the
Optii Messenger system is that it is not reliant on
manual intervention from our sales and marketing
team. Once the campaigns are set up, it runs
itself."
Julian Hagger, Regional Director
of Sales and Marketing
Orient Express Hotels
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