To the incredible housekeeping teams around the world,
As we celebrate International Housekeeping Week, I want to take a moment to express my deepest gratitude and admiration for the work you do every single day.
Hotels are often seen as places of escape, adventure, and comfort. Guests remember the warm welcome at the front desk, the delicious meals, the stunning views, but the magic that makes them feel truly cared for begins and ends with you. You are the heartbeat of hospitality.
Your work goes far beyond making beds and tidying rooms. You create spaces of peace after long journeys, moments of calm amid the chaos of travel, and a feeling of home for every guest who walks through the door. It is your attention to detail, your tireless dedication, and your quiet strength that make a guest’s experience exceptional. Without you, hotels simply could not operate.
I know the challenges you face are often unseen, early mornings, late nights, physically demanding tasks, and the constant drive for perfection. Yet, day after day, you show up with resilience and pride, embodying the true spirit of hospitality.
This week, and every week, we celebrate you. You are not just part of the team, you are the team. You set the tone for the guest experience and create the foundation on which every other department builds.
From the bottom of my heart, thank you for everything you do. Your work matters. You matter.
With gratitude and admiration,
Katherine Grass
CEO, Optii