At Optii Solutions, we design, build, market, and maintain intelligent tools for hotels to thrive in the modern world. Our product is utilised by some of the top hotels in the world, and the company’s growth is limitless with the addition of great talent.
Customer satisfaction plays a central role in Optii’s strategy for creating enterprise value by relying heavily on testimonials and referrals, which in turn will accelerate sales success.
Excelling in this role will present numerous opportunities for career growth.
Position Overview:
As a Customer Success Manager, you will be responsible for managing a portfolio of existing clients while actively following up on new sales opportunities in the APAC region as outlined by sales and customer success leadership. You will play a pivotal role in building strong relationships with key decision-makers, understanding their needs, and offering tailored solutions to drive customer satisfaction and revenue growth. Additionally, you will be involved in onboarding new clients and providing Level 1 client support in tandem with the regional onboarding manager.
Responsibilities
Account Management:
Sales and Business Development:
Onboarding and Support:
Relationship Building:
Education and Experience Requirements
Join our team at Optii Solutions and contribute to our success by combining your account management skills with your sales acumen. We offer a competitive salary package, including performance-based incentives, and opportunities for career advancement. If you are ready to take on this exciting dual role, please submit your application with a resume and cover letter outlining your qualifications and relevant experience.
Optii is an equal-opportunity employer. All applicants are considered for positions without regard to race, religion, colour, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, severe/morbid obesity, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the company, its clients, and its employees.
Note: This job description is a general overview and may be subject to modifications based on business needs.