How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly
The Godfrey Hotel & Cabanas Tampa sought to improve the flow and efficiency of its housekeeping team. The property boasts a multitude of room types, but lacked a way to accurately measure estimated clean times per room. Plus, housekeepers often had a hard time navigating the hotel’s intricate layout — leading to wasted time and lost productivity.
In addition, the hotel was still tracking maintenance requests manually, which meant longer wait times for important fixes.
By mapping out routes for room attendants using PMS data points and AI, Optii has reduced operational friction, enabling the housekeeping team to run more efficiently. Optii provides housekeepers with critical information about which rooms are still occupied. This helps team members optimize their time and prevents them from disturbing guests.
Optii also predicts cleaning times by guest and provides a daily ‘look up’ showing how long each room type took to clean. This allows for more accurate planning. Plus, Optii delivers data in real-time so management can see that every room has been inspected. This is critical for customer reassurance that cleaning protocols have been followed. Kelly Kuchrowy, Executive Housekeeper, The Godfrey Hotel & Cabanas, said:
"I particularly appreciate the enhanced visibility of my teams’ whereabouts and the ability to support them with better route planning to make sure our room cleaning time estimates are as accurate and fair as possible.”
From an engineering perspective, Optii helps the team track maintenance requests in real time. Issues are recorded electronically, rather than manually, so that the team can put together business cases for capital investment instantly and accurately. For instance, the hotel experienced 217 issues across the hotel complex in three months. Optii allowed the engineering team to respond swiftly with a financial proposal to the hotel budget holders. The hotel now acts and responds much faster to fix problems and deliver an exceptional and problem-free guest experience.
Shaun Kwiatkowski, General Manager, The Godfrey Hotel & Cabanas, said: “Optii delivers a level of transparency that we have never had before and is empowering both staff and managers in the process. Rolling out Optii has been so smooth that we are now looking at how we can expand our use of it, with the confidence that the technology is super easy to use and the team at Optii will help us every step of the way.”
Optii Solutions, headquartered in Austin, TX and with offices in London and Brisbane, is a hotel operations technology that optimizes labor, streamlines operations and empowers teams across housekeeping, service delivery, internal communication and preventative maintenance. Optii is an MCR portfolio company and is used by hotels and resorts around the world including La Cantera Resort & Spa (Benchmark), The Don Cesar (Host), Montrose West Hollywood (Pebblebrook), Okada Manilla Resort & Casino, Le Meridien, Doma Hotels, IHG and more. For further information about Optii, please visit: www.optiisolutions.com
Nestled amid lush tropical grounds at the edge of the Tampa Bay waterfront, The Godfrey Hotel & Cabanas Tampa is an island-inspired hotel comprising 276 stylishly appointed guestrooms and suites, each with a private patio or balcony offering views of the city skyline or the bay. The hotel features two heated outdoor pools and a private dock. For more information, please visit www.godfreyhoteltampa.com.