“The team adopted the technology really well. I was initially concerned that the housekeeping team wouldn’t accept it, but they ran with it from the first day. In fact, I believe there would be a mutiny if we were to ever take it away!”
Lloyd Green-Hibbert, Head of Operational Effectiveness
Staycity
“Through Optii we’ve been able to open communications with our housekeeping and operations teams so we know what is really working and what isn’t so we can make impactful changes. Our team are the gatekeepers of the brand and therefore we need to not only equip them with the right tools to do their job but show the overall impact and efficiency of the team to the hotel as whole.”
Lauren Phelps, General Manager
The Ameswell Hotel
Optii is a game changer for me as a manager. It gives me the visibility to look at everybody on one screen, so I can see where they are, understand their movements and plan accordingly. Before Optii, I had to be up on the floors myself and writing down the times everyone was in and out of rooms and running all over the place. Now that has all gone away. All that time has come back to me now to do whatever else I need to do. This kind of information has probably been one of the biggest leaps in housekeeping technology in the last decade. Not only can I better use my time in the day, I can also leave at the end of the day knowing that I can see where my team members are and I don’t need to wait to manually go up to the floor to complete my information.”
Jason Zarzosa, Senior Rooms Operations Manager
Ritz-Carlton Hotel, Cleveland
