At Optii, we build everything with one question in mind: what does your team actually need to run a better shift? Our latest release is the answer to some of the most common operational challenges we hear from housekeeping leaders, from coordinating multi-person room cleans, to fair workload tracking, to the small friction points that slow teams down every day. Here's a look at what's new!
One of the biggest pieces of feedback we hear from housekeeping leaders is that some jobs simply take more than one person, and some tools don't always reflect that. Large suites, VIP turndowns, training pairings, etc., are the everyday realities for many properties, and teams have been finding workarounds for years. With this release, we wanted to change that.
The new Squad System lets managers assign a housekeeping job to a group of attendants rather than a single individual. Credits are split automatically across the team, every member's contribution is tracked accurately, and the whole thing is visible in the Timeline and mobile app. It's a simple idea that we think will make a meaningful difference, especially for properties managing union agreements or high-touch service environments where recognizing individual effort really matters.
We've also rethought how inspection checklists are scored. Rather than leaving room for inconsistency, inspections now follow a clear Pass, Fail, or N/A model, with scores that update in real time as your team works through tasks. If something isn't applicable that day, it's simply excluded from the score, so the result always reflects what was actually inspected.
Sometimes an inspection needs to be skipped. That's just the reality of a busy property. Previously, if a mandatory checklist was attached to an inspection job, teams were forced into artificial completions just to move on, which muddied reporting data and created extra admin.
Inspectors can now skip a job regardless of whether a mandatory checklist is attached. Skipped inspections are tracked separately from completed ones, keeping your data clean and your reporting honest. It's a small change that makes a real difference when every minute counts.
Beyond room cleans, there's a lot that goes into a room attendant's day that often goes unrecognized in the numbers. Travel time between floors, covering a larger section than usual, handling something outside the scope of a standard clean, etc.- all these things add up! With this release, managers can add Non-Cleaning Credits directly to an attendant's daily board to account for that extra effort, and staff can see their full credit picture in the mobile app. It's a small but meaningful way to make sure the workload is represented fairly.
For union properties and credit-managed environments especially, this brings a new level of accuracy and fairness to workload accounting.
We also spent time on a number of smaller improvements that we think will make day-to-day use noticeably better. Checklist icons now appear directly on job cards, so teams can see what a room requires at a glance rather than having to open the job. The app now gently prevents staff from starting a second job while one is already active, which helps keep reporting clean without adding friction. And managers can now toggle groups of team members on or off the Timeline all at once, which is a small time-saver that adds up quickly during shift setup.
Every feature in this release was shaped by real feedback from the people running housekeeping operations every day. From the Squad System to smarter inspection scoring, this release is about giving your team the tools to work more accurately, more fairly, and with less friction shift after shift. Curious how these updates could work for your property? We'd love to show you. Book time with our team today!