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Optii Guest Engagement

Optii Guest Engagement combines the D3X hospitality AI agent with Optii Service to automate and answer over 80% of common guest requests without any human interaction. That leaves your team free to focus on quality interactions with guests. Optii Guest Engagement is trained to your unique location, circumstance, and brand voice. You can connect up to 14 common channels, and allow it to communicate with guests before, during and after the stay. Seamless integration to your PMS allows the AI agent to leverage guest profile and preferences as well as room availability and rates. 

80%

Guest Inquiries Automated

14

Channel Integrations

2

Second Response Time

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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All The Channels.
Just One Inbox

Optii Guest Engagement can be connected to multiple channels, and is integrated to platforms such as SMS/Text, Whatsapp, Instagram, Facebook, Booking.com, and many more. All conversations and channels are combine in one easy to use inbox. 

  • Each channel, response, and offering can be tailored to the channels it's suited best for. 
  • Let your AI concierge recommend local attractions, as well as in house offerings.  
  • Never miss a guest request with automated job creation, performance tracking, and status.
  • Analyze guest preferences and behaviors, allowing for the creation of AI generated tags and summaries. This information can then be used to offer tailored recommendations, special offers, and customized services.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Focus On The Moments That Matter

By automating over 80% of guest requests and questions, you free up your staff to create deeper human connections when it matter, and significantly reduce operational cost. 

  • With a 2 second response time, guest get the answer they need and deliveries they want in a timely manner 
  • A fully automated workflow ensures no requests are missed and that you capture the entire journey from request to resolution
  • AI agent is hyper local and can leverage both internal and external information to recommend local attractions as well as availability and rates
Request a Demo

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Why Optii Guest Engagement?

Optii Guest Engagement leverages D3X AI agent which relies on input from guest interactions, your property management system, and your own knowledge base to continuously learn and optimize its capabilities. This means your AI agent is unique to your brand and property. The solution easily integrates with multiple channels allowing you to use for conversion, concierge, upgrades, upsells, and of course a multitude of guest requests and questions. 

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Entire Guest Journey

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Fully Automated

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Operational Savings

Our customers say it best

Verena (DEAFULT)

“Optii has led to better productivity”

- Jason Zarzosa

Senior Rooms Operations Manager
Ritz-Carlton Hotel, Cleveland

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

davidson jurcak

“This solution really works.
Nothing else will impress me.“

- David Jurcak

President Grand Hotel
Davidson Hospitality

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

springboard Todd (1)

“Optii has been a “game-changer” in helping us manage our productivity and effectively prioritize our guest needs.”

- Todd Metzger

Regional Vice President of Operations
Springboard Hospitality

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

testimonial - verena

“Optii saves time for our teams so that they can focus on our in-house guests.”

- Verena Kirchenbauer

Executive Director Rooms & Quality
Le Meridien Vienna

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

Verena (DEAFULT)-1

“The smoothest adoption of new technology ever! Thank you to the Optii Team!”

- Dina Belon

President
Staypineapple Hotels

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.

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Get started with Optii

Bridge the gap between guest experience and hotel efficiency with easy-to-use automation tools.

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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.