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The hotel operations technology company is experiencing an influx of interest from casino and resort properties globally.

Austin, Texas: Optii Solutions, the leading hotel operations software, today announced that it is increasing its focus on the casino and resort segment of the hospitality industry, going back to its roots that was instrumental to its early success.  

The casino and resort industry is faced with unique challenges and complexities due to the size and business model of the properties. Both casinos and resorts derive a large portion of their revenue from ancillary sources beyond room rates. This business model means that guest wait times don't only have a negative impact on the guest experience, but a negative impact on revenue. A guest that is waiting to be checked in is not, for example, on the casino floor spending money, or taking part in resort activities. Similarly, slow or missed service deliveries will negatively impact revenue. 

As casinos and resorts have fully opened around the world, and pressures such as strong demand and high staff turnover plagues the segment, Optii is seeing renewed interest in its products. In the early years of the company, the first wave of success came from casinos on the Macau strip, such as The Venetian and The Parisian, as well as resorts such as Okada Manilla. After its expansion into the North American market, Optii signed customers such as Nemacolin, Dove Mountain Resort, La Cantera Resort & Spa, and Perdido Beach Resort who recognized the differentiated value.

Because of Optii’s advanced approach to productivity and efficiency, the gains realized in large and complex operations result in multifold return on investment. Optii’s unique UI, manager tools, and reporting allows operations leaders to have real-time insight into their operation that is just possible with older solutions, or pen and paper.  

Katherine Grass, CEO, Optii Solutions, said: “We are very excited to welcome Grand Hotel to the Optii family. To me, it’s particularly gratifying when a leader with a housekeeping background recognizes what Optii can do, not only for the operation, but for the teams making it all come together. That’s how I know we’re doing it right. It’s for this very same reason we hire from within the industry, and especially those with housekeeping and operations experience.” 

About Optii Solutions:

Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: 


Rama Samal-McCausland 
+44 7842 797728