Why Housekeeping Teams Around the World Love Optii

Housekeeping loves Optii! And for good reason – housekeeping is the heartbeat of every hotel and also one of the most complex operations to manage. It’s a high-pressure job with tight timelines, constant room flips, and coordination across multiple departments. When it runs smoothly, guests feel it. When it doesn’t, the whole hotel feels the strain.

The right tools don’t just make the operation more efficient; they make life better for the people on the frontlines. When room attendants have real-time visibility and streamlined workflows, they’re not racing hallways or rushing cleans under stress. They feel supported, and that translates to better service, higher quality, and a more profitable hotel.

At Optii, we understand how challenging it is to balance efficiency, guest satisfaction, and team well-being. That’s why we’re proud to partner with hotels around the world to make housekeeping more efficient and more rewarding for everyone involved.

Here’s what housekeeping teams themselves have to say about how Optii helps them do their best work, organized by region, straight from the people making it happen every day.

Europe

Staycity Liverpool Waterfront

“Our housekeeping team loves using Optii because it makes their day smoother and more efficient. With real-time updates, predictive room routing, and intuitive tools, they can focus on what they do best—delivering spotless rooms and great guest experiences.

The app’s simplicity and smart automation reduce manual communication and help us stay ahead of schedule, all while boosting team morale and productivity! Great for us as leaders to manage productivity and identify any training needs! We love Optii!!” – Karen Byrne, Operations Manager

Staycity Near Disneyland 

“Ce logiciel de gestion ménage est tout simplement magnifique: clair, intuitif et efficace. Une solution moderne et élégante qui transforme la gestion du ménage en une expérience agréable. Avec ce logiciel, tout devient simple et organisé. C’est un véritable bijou technologique. Un outil magnifique, pensé pour faciliter le quotidien et optimiser chaque tâche de ménage. À la fois esthétique et pratique, ce logiciel redéfinit la gestion du ménage avec brio.” – Sara Bensouna, Head of Rooms

North America 

Marquis Los Cabos Resort & Spa

“Hace más eficiente la asignación de las tareas y el seguimiento de las limpiezas, administra el tiempo cada día. Nos ayuda a mantenernos en mayor comunicación con otros departamentos que requieren de la información sobre las habitaciones como ama de llaves, mantenimiento y recepción. 

Información en tiempo real de las habitaciones, que nos permite atender las necesidades de cada habitación y tomar decisiones rápidas y precisa. Aplicación amigable con el personal de trabajo en cuanto al manejo y poner información, data muy completa en tiempo y forma.” – Jose Luis López, Gerente de Departamental / Ama de llaves

The Maxwell Hotel

“Optii has been a game-changer for our team! It has saved our opening team priceless hours in organizing task sheets and tracking. It allows our front of house team to prioritize queue rooms more effectively. Optii also tracks the room inspections for each team member, which gives managers the data to see patterns where more training is needed and superstars are rewarded.” – Lacey King, General Manager

Le Parc at Melrose

“We love using Optii because it streamlines our operations and makes complex tasks feel effortless. It’s user-friendly, reliable, and provides clear insights that help us make smarter, faster decisions. Most importantly, it saves time for our team, allowing us to focus more on creating value and less on manual processes.” – Karla Roque, General Manager

Radisson Plaza Hotel & Suites

“We LOVE that Optii syncs with Opera and gives our RAs live updates on departures, extended stays, and rooms in the queue. We no longer have to waste time updating the team; instead, they already have the info they need to do their jobs. We also love how easy the reporting is; in just a few seconds, we have all the data we need.” – Rhiannon Zielinski, Director of Hotel Operations

The Ritz-Carlton Cleveland

“We love Optii because of the ability for leadership to communicate seamlessly and in real time with our housekeepers on the floors. Our leaders love that we can place detailed notes, and our housekeepers love that they can enter their own notes as well. We love the ability to rush rooms and to be able to track DND's. As leaders, we love that it allows us to control labor very effectively. Optii is the BEST!!” – Edison Gonzalez, Senior Housekeeping Manager

Australia

The Star Residences - The Star Gold Coast

“Our team loves using Optii as it allows real-time changes to be made, streamlines all our processes, and now we have gone live with Optii service, allowing full visibility and accountability across the whole team. We have now been able to use the Optii data for all roles for unbiased monthly team rewards and recognition. We would seriously be lost without it and can not fathom operating any other way!!” – Jacqueline McCathie, Housekeeping Manager

Meriton Suites Waterloo

“Our housekeeping team loves using Optii because it makes our daily operations smoother, faster, and more efficient. The real-time updates and smart scheduling help us stay on top of tasks and reduce downtime. It’s easy to use, improves communication between departments, and allows us to deliver a consistently high standard of cleanliness for our guests. With Optii, everything just runs more smoothly.” – Manish Khagee Shrestha, Housekeeping Manager

Meriton Suites Chatswood

“We love using Optii because it makes our day-to-day work so much easier and more organized. Everything we need is right there, from our room assignments to real time updates, so we’re not constantly running around. The app helps us stay on track, finish rooms faster, and communicate better with the front desk and maintenance. It’s super easy to use, even for team members who aren’t tech savvy. 

We also love how it cuts down on phone calls and confusion, everyone knows what’s happening and when. Thanks to Optii, we feel more in control of our shifts, and it’s helped us work more smoothly as a team. It honestly makes a big difference in how we manage our day!” – Renata Koga Akimura, Housekeeping Manager

Rydges Resort Hunter Valley

“The Rydges Resort Housekeeping team are long-time users of Optii Housekeeping, and we would not be without it. It allows our team to see which rooms and villas are vacant so they can access and clean without a lot of driving around and excessive phone calls to the office. It also allows the office team to see where our staff are, how long they have been there, and how much longer they will be before it is ready for our guests to check in.

Optii is a great communication tool that makes the day of the Housekeeping team a little easier, and is a little gem on a big flip day when we have 400+ rooms and villas out and in. It is the main contributor to making what could be a hectic day run very smoothly.” – Rhonda Neville, Executive Housekeeper

The Star Brisbane

“We love using Optii because it gives us an opportunity to award a hard-working Housekeeper with a paid day off each month. By using the benchmark KPI report, we are able to see who has worked the hardest by cleaning rooms most efficiently and recognise and reward that team member. We love to recognise our hard-working team and Optii helps us achieve that!” – Alice Sinclair, Executive Housekeeper

Empowering Housekeeping, Elevating Hospitality

From Sydney to Cleveland, these stories show just how much of a difference the right tools can make. When housekeeping teams have real-time visibility and streamlined workflows, their jobs become less stressful and more rewarding. That energy flows through the whole hotel. Leaders gain clarity, operations run smoother, and guests enjoy cleaner rooms and better experiences.

At Optii, we’re proud to support the people on the frontlines and the leaders who guide them. If you’re ready to empower your team and transform your housekeeping operation, let’s connect and explore how we can help your hotel run smarter and more efficiently.