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Customer Story: Nemacolin Resort

By Optii Solutions on Mar 15, 2022 5:00:00 AM


Nemacolin resort is a beautiful luxury retreat in Pennsylvania that features 5 properties, 5-star dining, spa & wellness, golf, adventurous activities & event venues. Located on 2,000 acres of land in the Laurel Highlands, it boasts a boutique hotel casino, 15 dining options, championship golf course, field club with sporting clay shooting and fly fishing, downhill skiing, off-road driving academy, and winter trails for snowshoeing and dog sledding. It’s a destination that attracts leisure, business, and group travel.

The Challenge

At Nemacolin, visitors often arrive ahead of check-in time to enjoy the property and make the most of all the excellent activities that the resort has to offer. With guests arriving early, the hotel needed a way to access real-time updates when each room was ready for check-in and to ensure that it was on top of its operations.

The team was in need of a solution to help understand how efficiently its housekeeping team was running. It did not have access to real-time updates or any type of automation and had a lack of visibility into how long housekeeping teams were taking to clean a room and the quality of the cleans.

The resort was also in need of a way to access accurate data regarding cleaning times and quality inspections, which led to inefficiencies. Its previous housekeeping system did not notify inspectors when rooms were ready for inspection, which created downtime and unnecessarily prolonged the time it took to turn rooms

The Solution

Optii Housekeeping has helped the resort to evolve and become more data-driven, which has helped to improve efficiency in general. They are better able to organize the team’s schedule since they are able to use the data to prepare for how long each clean will take. Inspectors are now notified in real-time when rooms are ready for inspection, and as a result, clean times are much reduced and there is less downtime between cleans!

Candace Hassinger, Director of Continuous Improvement, Nemacolin, said: “With a better understanding of clean time by room type and where the team needs to focus resources, we have been able to take a deep dive into the operation and ensure that we supporting our employees to perform their job to the best standards, and with a high level of productivity.”

“Thanks to Optii’s real-time technology, we now have the ability to see where each member of the team is at any given moment, and how they’re progressing through their boards in a day. The team also has better information about their inspectors to ensure they are providing the best guest experience at all times.”

One of the properties at the resort, The Chateau, was actually used as the filming location for the latest season of popular reality TV show ‘The Bachelor’, which led to surges in guest demand! Following this, in 2021 the resort went from being open to the public to being exclusively available to hotel guests or members. The resort has experienced great success from this strategy and Optii was able to help it to adapt to the change in strategy.

About Optii Solutions

Optii Solutions, headquartered in Austin, TX, and with offices in London and Brisbane, is a hotel operations technology that optimizes labor, streamlines operations, and empowers teams across housekeeping, service delivery, internal communication, and preventative maintenance. Optii is an MCR portfolio company and is used by hotels and resorts around the world including La Cantera Resort & Spa (Benchmark), The Don Cesar (Host), Okada Manilla Resort & Casino, Le Meridien, Doma Hotels, IHG, and more. For further information about Optii, please visit:

About Nemacolin

Nestled within 2,000 acres. Nemacolin offers diverse lodging options, including the AAA Five-Diamond Falling Rock boutique hotel; an impressive assortment of dining outlets, including the Forbes Five-Star, AAA Five-Diamond Lautrec; and an art collection of various mediums. The adventurer may choose from a range of activities: Pete Dye-designed golf, fly-fishing or off-road driving. The Zen-seeker may find serenity in the Woodlands Spa or balance at the Holistic Healing Center. Nemacolin also boasts 32,000 square feet of space for meetings and special events, making this resort the ideal choice for everything from weddings to corporate retreats. For more information, please visit